Services & Support

Services & Support

Analysis, design, implementation, and support services from experienced and specialized consultants ensure successful projects tailored to each organization's unique needs

Services & Support
Services & Support
Comprehensive Analysis, Design, Implementation, and Support Services
Comprehensive Analysis, Design, Implementation, and Support Services

SenseOne offers high-level, end-to-end services covering all stages of project implementation, from analysis to support. With a team of specialized and experienced professionals, SenseOne tailors its solutions to meet each organization's unique needs, ensuring maximum efficiency and success.

SenseOne collaborates closely with the stakeholders during the Requirements Analysis phase to define the critical Key Performance Indicators (KPIs) and Energy Performance Indicators (EnPIs) the organization needs to monitor and verify the required data sources. Based on this, the project can be budgeted.

During the Solution Design phase, SenseOne's team develops the system architecture, specifying the hardware and software that may be required. At the same time, our experts develop the dashboards and the reports that align with user requirements to deliver comprehensive insights.

Implementation includes procuring and installing the required equipment, developing new functionality if needed, configuring and integrating the solution with third-party systems, and testing to ensure the solution functions correctly. User Training and providing relevant Documentation are critical steps to ensure smooth operation.

Support and Helpdesk
Support and Helpdesk

At SenseOne, support continues through our technical department and helpdesk service after project completion. Acknowledging the dynamic nature of technology, the company focuses on evolving solutions in line with technological advancements and customer requirements. The platform receives regular upgrades to maintain optimal efficiency and relevance.

The upgrades are implemented through cloud technologies, ensuring SenseOne IoT platform provides the latest functionalities and maintains optimal performance. This continuous support aims to facilitate ongoing operational success.

We know that every organization faces unique challenges. Our consultants have the expertise to tailor each solution accordingly. With experience in numerous projects in Greece and abroad, SenseOne has the know-how to implement successful projects of any complexity, aligned with our customers' business objectives, on time, and on budget.

Competitive Edge
Best Practices for analysis, design, and solution implementation
Competitive Edge
Best Practices for analysis, design, and solution implementation
Experience
Experience
Knowhow
Knowhow
Proven methodology
Proven methodology
Ability to implement complex projects
Ability to implement complex projects
Services & Support
Services designed for your needs
Services & Support
Services designed for your needs

• Analysis of the organization's requirements in conjunction with the objectives it aims to accomplish

• Determining the indicators, KPIs, or EnPIs (Energy Performance Indicators) the organization needs to monitor

• Identifying and locating the Data Sources required to calculate the indicators

• Inspection of facilities, if necessary

• Estimate the budget for the project

• Configuration of the System Architecture and mapping of equipment and software needs to establish the appropriate connections with all the necessary data sources

• Data processing and analysis for the platform installation

• Develop user dashboards and reports necessary for displaying their indicators and data

• Provision and installation of required hardware and software based on the solution design

• Design of the solution functions or development of new ones based on the solution design

• Configuration and installation

• Integration with third-party systems

• Testing and verification of proper operation

• User training and documentation for the solution

• Technical support and helpdesk services to address any issues

• SenseOne IoT Platform and its solutions are regularly updated with new functionalities. Customer requests and evolving technological possibilities are critical drivers of this development

• SenseOne IoT Platform operates in the cloud, allowing seamless upgrades

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